Return & Refund Policy

Last updated: January 10, 2026

At JackSydney.com, we want every customer to feel confident about their purchase. If something doesn’t meet your expectations, we provide a straightforward return and refund process.

Return Window

  • You may return eligible items within 30 days of receiving your order.
  • Products must be unused, in their original condition, and include all packaging, tags, and accessories.
  • Our support team is available to guide you through the process.
  • We do not charge any restocking fees.

Return Costs

  • Defective or Incorrect Items: If you receive a damaged, faulty, or wrong product, return shipping is free.
  • Change of Mind: If you decide you no longer want the item, or ordered the wrong size/color, you are responsible for the return shipping cost.
  • Shipping fees paid at checkout are non-refundable.

How to Return

  1. Contact Us: Email hello@jacksydney.com with your order number and reason for return.
  2. Repack: Place the item securely in its original packaging with all accessories and documents.
  3. Ship: Follow the instructions provided in your return authorization email. Use the recommended carrier or your preferred method.

Refunds

  • Once your return arrives, we will inspect the item within 3 business days to confirm it meets our return criteria.
  • Approved refunds will be processed within 7 business days after inspection.
  • Refunds may take additional time to appear in your bank or payment provider account depending on their processing times.

Exchanges

Need a different size, color, or product? Contact us at hello@jacksydney.com and we’ll arrange a quick exchange.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned. These items will be clearly marked as non-returnable on their product pages.

Order Cancellation

  • Orders may be canceled within 24 hours of purchase, provided the order has not yet been dispatched.
  • To request a cancellation, please email hello@jacksydney.com with your order number.
  • If the cancellation request is received within the allowed timeframe and the order has not been shipped, a full refund will be issued.
  • Once an order has been dispatched or the 24-hour window has passed, cancellations are no longer possible and the order will be handled under our return policy after delivery.

Questions & Support

For more details, visit our FAQ page or reach out to our customer service team.

Contact Information

Customer Service Hours:

  • Monday – Friday: 09:00 AM – 6:00 PM
  • Saturday – Sunday: 09:00 AM – 2:00 PM
  • Time Zone: Australian Eastern Standard Time (AEST)

Company Address: 

Warehouse Address: